AT A GLANCE:Our specialists earn an hourly base pay of $20.00 along with lucrative commission and incentives for targeted hourly earnings of $25.40 hour or $52,832 annually. Top performers in this role are earning $65,000. You may also qualify for free internet, TV, and phone services (restrictions do apply).This role is a full-time, entry to mid-level retail sales role, focusing on wireless, TV, and internet products in the communications and entertainment technology space. Advancement potential and generous commission opportunities are available.Our Retail Sales Specialists are organized, digitally savvy communicators with a competitive spirit eager to learn and grow. A results-driven achiever comfortable in a busy retail sales environment. Wireless sales experience preferred.ABOUT USSpectrum is America's fastest-growing TV, internet, and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission. Our extensive training program, competitive base salary, and generous commission structure provides the foundation you need to be a successful salesperson. Meeting and exceeding sales goals while delivering service solutions to our customers - it's a win-win.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer nsistently meets or exceeds sales, customer service and operational expectations in their store location as communicated by store management.Demonstrates proficiency in identifying opportunities to generate sales and create the ideal customer nsistently delivers solutions by providing support and education on all Spectrum products and services.Skillfully retains customers through positive customer relationship building, diffuses customer situations by utilizing effective listening skills and probing techniques and identifies reasons for disconnects and overcomes objections.Identifies ways to save and re-sell the value of our products and services by properly aligning our product features, benefits and price with the needs of our customers and effectively transitions to upgrading the customer with additional products and services.Maintains effective knowledge of the Spectrum Store Customer Experience (SSCE), all Spectrum products, pricing plans, promotions, service features and visual standards as well as those of our competitors.Exhibits subject matter expertise in utilizing all store wireless and cable technologies and systems, including queueing and billing.Minimizes and eliminates product losses to the company.Maintains store appearance and provides a consistently professional and welcoming atmosphere for customers.Delivers a clean, organized and fully operational retail experience for all customers and municates effectively with other departments following established nsistently demonstrates adherence to all the Company policies and procedures and lives the Spectrum mission and core values, while maintaining the confidentiality of customer and business data at all times.Responds to and resolves complex customer issues according to established Company policies and escalates to Store management as necessary.Provides management with frequent updates on key events in their store location.Actively participates in company and department on-line or in-person training programs and demonstrates the associated skills and competencies.Performs other duties as requested by management.REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishFamiliarity with working in a goal- and incentive-based work environmentWorks well in a fast-paced team environmentDemonstrated proficiency of cash handling proceduresAccurately handle payment transactionsAbility to communicate with employees and customers in person, on the phone, and by written communication in a clear, straight-forward and professional mannerAbility to build partnerships within all areas of the organization by exhibiting highly effective interpersonal skillsAbility to prioritize, organize, manage multiple tasks and handle change effectivelyPossess a self-motivated, competitive spirit and desire to exceed sales goalsCarry a positive and professional demeanorDetail-oriented and a good problem solverHigh comfort level with personal technology, such as mobile devices and personal video platformsKnowledge and ability to use computer and software applicationsBasic math skillsRequired EducationHigh School Diploma or equivalentRequired Related Work Experience and Number of YearsSales/Customer Service experience - 1+ PREFERRED QUALIFICATIONSPreferred Skills/Abilities and KnowledgeBackground as a sales professional in a destination shopping environmentKnowledge of latest technology and devicesBilingual requirements as needed Preferred Education Preferred Related Work Experience and Number of YearsSales/Customer Service experience - 3-5Telecommunications/wireless experience - 1-3Experience working inside a destination-style shopping environment - 1+ WORKING CONDITIONSRetail environmentExposure to moderate noise levelAbility to work a flexible work schedule which may include evenings, weekends, holidays and overtimeRegular attendance is essential to this positionTravel to multiple work locations as neededHandle a physically demanding job, lifting up to 35 lbs.Ability to stand for prolonged periods of timeRequired to adhere to Charter's professional appearance and dress code policy SRL213 2025-53310 2025 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.The base pay for this position generally is between $18.00 and $29.52. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.In addition, this position has a commission earnings target starting at $9,360.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.