At T-Mobile, we truly invest in YOU! Our comprehensive Total Rewards Package ensures that our team members feel the same love we extend to our customers. Enjoy a competitive base salary along with a robust compensation package. This includes opportunities for wealth-building through annual stock grants, an employee stock purchase plan, a 401(k), and access to free, year-round financial coaching. That's how we empower our employees to be UNSTOPPABLE! Job Overview As a Mobile Associate, you play a vital role in energizing the T-Mobile brand within partner sales locations. Engaging with customers actively is crucial to our success. You will be an ambassador for our products and services, thriving in a fast-paced environment where technology and customer needs are ever-evolving. Your expertise will shine as you build and nurture relationships through meaningful interactions, identifying and fulfilling customer needs through your passion for technology. Job Responsibilities: Actively engage with a diverse customer base in a bustling retail environment by utilizing digital tools, effective communication, and educating customers on the value of T-Mobile solutions. Leverage digital self-service tools throughout customer interactions to determine their needs and apply solution-based selling techniques, enhancing customer satisfaction and loyalty. Complete thorough training on the T-Mobile in-store experience, maintaining a readiness to assist customers with the latest products and processes while ensuring you understand all promotions and updates. Demonstrate a customer-obsessed mindset by being friendly and approachable, connecting personally with customers, and delivering exceptional service that exceeds expectations. Follow up with customers and capture referrals to boost sales. Collaborate with nearby store leadership and teams to enhance the customer experience from setup to ongoing support. Education and Work Experience: High School Diploma/GED (Required) 6 months of customer service or sales experience, preferably in a retail environment. Knowledge, Skills, and Abilities: Passionate about customer satisfaction and able to balance customer experience with performance objectives. Desire to collaborate as part of a dynamic T-Mobile store team, actively learning and sharing best practices. Competitive spirit and confidence to thrive in a fast-paced sales setting. Licenses and Certifications: At least 18 years of age Legally authorized to work in the United States Travel: Travel Required: No Compensation: Hourly Base Pay: $19.00, plus $5.00 per hour training pay. After initial training, Mobile Associates have the opportunity to promote to the Mobile Expert role and may earn an annual incentive target of $18,000. Actual incentives depend on performance and full-time status. Every employee is guaranteed to earn a minimum of $20/hour, inclusive of base pay and incentives. Additionally, every employee is eligible for an Annual Stock Grant. Benefits: At T-Mobile, our benefits reflect our commitment to caring for one another. Whether full or part-time, you can count on accessing comprehensive benefits including medical, dental, and vision insurance, a flexible spending account, 401(k), and more. Our robust package includes paid time off, family leave, childcare subsidies, tuition assistance, and even pet insurance among others. Endless Growth Opportunities: Joining T-Mobile means stepping into a career path filled with diverse opportunities. We support your ongoing career development as part of our unique company culture that values ambition and teamwork. By applying for this role, you embrace our values and invest in your growth—becoming unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer committed to creating a diverse and inclusive work environment. We celebrate all backgrounds and perspectives, ensuring that everyone has the opportunity to succeed.