At T-Mobile, we are committed to investing in YOU! Our Total Rewards Package ensures that our team members experience the same exceptional support we provide to our customers. Enjoy a competitive base salary and a comprehensive compensation package that includes wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaching. Here, YOU are UNSTOPPABLE! Job Overview As a crucial member of our Retail Team, the Bilingual Mobile Associate plays a key role in delivering the T-Mobile brand experience within partner locations. Your mission is to actively engage customers, creating an energetic and exciting atmosphere around our products and services. You are not just a sales associate; you are an ambassador passionate about technology who thrives in a dynamic, high-traffic environment. Your ability to build and deepen customer relationships through meaningful interactions sets you apart. Job Responsibilities: Engage proactively with diverse customers in a bustling retail space, utilizing digital tools and effective communication to showcase T-Mobile solutions. Identify customer needs and execute solution-based selling techniques, demonstrating the value of our products and services. Complete comprehensive training on T-Mobile’s in-store experience, ongoing skill development, and product knowledge. Partner with nearby store locations for effective customer onboarding, and engage in skills practicing, knowledge sharing, and store operations. Foster customer connections by being friendly, engaging, and passionate. Consistently exceed expectations in service delivery. Perform follow-ups with customers, manage referrals, and build lasting relationships to drive ongoing sales activity. Collaborate with leadership and teams to enhance customer experiences from setup to support. Education and Work Experience: High School Diploma or GED (Required) 6 months of customer service and/or sales experience, preferably in a retail environment. Knowledge, Skills and Abilities: Customer Satisfaction: Be a passionate customer advocate, balancing experience with performance goals. (Required) Team Building: Collaborate effectively with peers and leaders, sharing best practices while serving customers. (Required) Retail Sales: Maintain a competitive drive and confidence to excel in a fast-paced sales environment. (Required) To apply for this position, you must be at least 18 years of age and legally authorized to work in the United States. Travel is not required. Compensation: The hourly base pay starts at $17.50, with an additional $5.00 per hour during training. Within your first 90 days, you’ll gain on-the-job training, and upon successful completion, you can earn up to $20/hour, including base pay and incentives. As you grow into the Mobile Expert role, annual incentive targets of $18,000 are achievable based on performance. All employees enjoy the benefits of being an owner with eligibility for an Annual Stock Grant. Benefits: Our benefits reflect our commitment to supporting our team. Full and part-time employees have access to the same comprehensive benefits, including medical, dental, and vision insurance; flexible spending accounts; 401(k); paid time off; paid parental leave; childcare assistance; tuition reimbursement; and more. Explore the full range of benefits that make T-Mobile a great place to work. Grow with Us! At T-Mobile, we don't have a traditional corporate ladder. Instead, we offer a jungle gym of career possibilities. By joining our team, you are investing in your professional growth, and together, we aim high. Be UNSTOPPABLE! T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on any protected status.