Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Spanish-English Bilingual Customer Service and Sales Representative working remotely in Tempe, AZ , you’ll be a part of bringing humanity to business. #experienceTTEC In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting and recommending products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Once you become a Licensed Insurance Agent, on a typical day, you’ll Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner Identify additional needs customers may have and help them to upgrade products or services What You Bring to the Role Bilingual in English and Spanish Aptitude, self-discipline and tenacity to learn about what it takes to become a licensed insurance associate including passing the state licensing exam High speed internet (>25 mbps download and 10 mbps upload) Minimum six (6) months sales experience preferrably B2B sales Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) Strong customer service orientation (empathy, compassion and listening skills) High school diploma or equivalent Strong computer navigation skills and experience, as this role is 100% remote What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values FREE licensing course (and you’ll be paid for your time to boot) All state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses. And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.