Bilingual Area Supervisor - Cleveland, OH

Are you an experienced operations supervisor looking for a dynamic and fulfilling role in the facilities management and commercial cleaning industry? Can you speak fluent Spanish and English?

If so, you've come to the right place!

RamClean, a fast-growing commercial cleaning and janitorial services company, seeks a talented and motivated Area Operations Supervisor to join our Cleveland, Ohio team. This area includes Cleveland, Youngstown, Warren, Lorain, Niles, Warrensville Heights, Huron, and Hinckley. This is a fluctuating, split shift that primarily covers 1st and 2nd shift operations. The ideal candidate will be able to drive during the weekday between these areas. We pride ourselves on our fun, supportive work environment and are excited to bring someone on board who can contribute to our continued success.

Your Mission:

As our Bilingual Area Operations Supervisor, you'll oversee janitorial staff, ensure client satisfaction, and drive operational efficiency. Your strong leadership and communication skills will be crucial in collaborating with clients, sales, operations, and cleaning staff.

Your Responsibilities:

Lead and manage cleaning staff across multiple locations Provide exceptional customer service and resolve issues promptly Collaborate with our recruiting team to hire, train, and manage cleaning staff Conduct on-site audits and inspections to ensure service quality Coordinate with sales and operations to onboard new customers and schedule specialty services Monitor our GPS-based mobile app to ensure accurate timekeeping Develop and implement contingency plans for staff call-offs Oversee supply management and payroll processes Drive continuous improvement in operational efficiency Collaborate with our executive team to achieve company-wide objectives Report directly to our COO and Director of Operations Your Qualifications: Bilingual - Fluent in both Spanish and English 3+ years of experience in operations management for a facility services company Experience with floor work including carpet cleaning, stripping, and refinishing Exceptional communication and delegation skills, especially with email Tech-savvy and experienced with operational software, mobile apps, and laptops Willing to work 40-50 hours per week, flexible split shift will include evenings and occasional weekends Strong leadership, supervisory, and motivation skills Preferred Skills: 5+ years of experience as an operations manager for a janitorial services company 1 year of experience with Swept or a similar facilities service mobile app Proficient in Google Docs and Sheets What We Offer: Competitive salary of $45,000 to $50,000 per year Medical Insurance Dental Insurance Vision Insurance Group & Additional Life Insurance 401(k) with Employer Match

If you're a confident, natural leader with a knack for motivating staff and resolving issues quickly, we want to hear from you!

At RamClean, we know our people are the key to our success. We're excited to welcome someone with passion, drive, and a love for people to help us continue to scale our business.

Please submit your resume and join the RamClean family, where your hard work and dedication will GUARANTEE you opportunities for growth and advancement!

EOE