Job title: Bartender

Reports to: Food & Beverage Manager

Job purpose

Ensure that guests are served in a timely and professional manner which consistently meets and/or exceeds the hotels standards.

Responsibilities • Ensure that bar is fully stocked and ready for service prior to opening. • Make sure that all beverage displays are in accordance and consistent with standards. • Make sure ice bins are full prior to opening for business. • Ensure that beer and wine coolers are fully stocked prior to opening for business. • Greet and serve all bar guests. • Pour drinks, using standard pouring specifications. • Serve drinks to service staff in a timely manner. • Handle all payment transactions accurately and proficiently. • Keep bar area neat, clean and orderly at all times. • Double check all glassware for spots prior to pouring drinks. • Ensure that no guest is served to the point of intoxication. • Notify a manager if a guest is becoming intoxicated or rude to other guests. • Serve food to bar patrons as requested. • Follow uniform and grooming specifications. • Participate as requested with the unpacking and stocking of deliveries. • Ensure that all shift checklists are completed.

Guest Relations • Is proactive and demonstrates a sense of urgency when dealing with guest concerns. • Is readily available and approachable to all guests. • Interact with guests on a frequent basis to obtain feedback about their experience. • Anticipate the needs of large groups or high profile guests in order to deliver flawless service. • Is visible in the bar area at all times during business hours.

Team Interaction • Encourage and build mutual respect and cooperation among team members. • Communicate effectively with all property team members. • Respond in a timely manner to all members of the Management Team. • Is professional and courteous towards team members at all times.

Company/Brand Policies & Procedures • Ensure that all brand standards are adhered to and that the brand culture is promoted within the department. • Adhere to safety policies and procedures to ensure a safe working environment for all team members.

Qualifications • High School diploma or equivalent. • Must have at least 1 year prior food and beverage service experience. • Must meet state age requirements to serve alcohol. • Knowledge of food health codes. • Knowledge of beer, wine, liquor and common beverages. • Basic knowledge of food preparation. • Ability to lift up to 30 pounds. • Ability to stand for long periods of time. • Able to professionally handle guest complaints. • Able to work effectively and efficiently with all departments. • Willing to work flexible hours to include weekends, holidays and late nights. • Maintain a professional appearance at all times. • Able to multitask and work in a fast paced environment. • MUST have a passion for providing "excellent" customer service experience.

*And any other job function deemed appropriate by management* Supplemental pay

Tips Benefits Flexible schedule Paid time off Employee discount