Description

Arlington Heights Ford/Tasca Auto is looking for an experienced Service Advisor to join our successful team! We strive to make every customer a customer for life. Every employee is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from us through the years. Great benefits! EOE

Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Assist in diagnosing vehicle problems, order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Benefits: 401(k) 401(k) matching Dental insurance: EE, EC, ES & Fam Vision insurance: EE, EC, ES & Fam Health insurance: EE, EC, ES & Fam Group Life and AD&D insurance Disability insurance - Long-term and Short-term Critical Illness Insurance: Accident Insurance Paid time off Ongoing training and career development opportunities Supplemental Pay: Commission Weekly Pay Requirements CDK experience preferred. Organized and friendly personality Demonstrated ability to manage others Time management skills Excellent communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Valid driver's license and clean driving record Must be authorized to work in the USA