DESCRIPTION:

Independent luxury hotel in Austin, TX is seeking an outstanding Hotel General Manager. Responsible for all aspects of operations at the hotel & residences, he / she should be an inspirational leader with the ability to engage the leadership team and employees across the organization to deliver world class service and guest experiences.

The GM will be highly commercial and accountable for the hotel P&L and will work with sales colleagues, group management and owners to ensure the delivery of ambitious strategic growth targets.

A highly effective communicator, he / she will be able to converse with a wide variety of stakeholders, and will provide clear and unambiguous direction to the management team and hotel staff

An excellent operator, the GM will use operational experience and skills to develop and improve processes across all areas of the hotel, driving continual improvement to guest service levels while simultaneously managing costs effectively. With energy and passion, the GM will nurture and develop a high performing team that make our hotel the leading luxury hotel in the Austin.

Duties & Key Responsibilities:

Leadership

• Lead, coach, mentor executive leadership team
• Assess the structure and talent of senior team and improve
• Establish (with SVP ops) KPIs and incentive planning for property leadership
• Develop (with HR) a plan for talent management that fosters a culture of continuous improvement

Functional

• Oversee and co-ordinate all operational departments
• Conduct necessary regular staff meetings, fostering a constructive and open working environment
• Develop and maintain property standards (5* Hotel)
• Manage day-to-day hotel activity consistent with brand voice and identity
• Ensure full compliance to hotel operating controls and quality standards
• Perform daily, weekly and monthly property audits and inspections
• Ensure grounds, building, property are properly maintained and representative of a 5* hotel
• Work to become established as hotel spokesperson in local and community networks
• Work with Sales & Marketing colleagues to develop and execute plans for growth
• Review & commit to property activation planning
• Ensure compliance to all state, national and local laws and compliance
• Participate in and contribute towards employee satisfaction surveys and events
• Work with other company-wide GMs and teams to ensure best practice shared across properties
• Be an ambassador for the company

Financial

• Work with senior management and ownership to develop and execute budgets and financial plans
• Close management of departmental costs to ensure all areas within targets
• Provide monthly financial commentary to senior management re financial
• Develop/establish annual KPIs and budgets for the property
• Oversee contracts with key vendors / suppliers
• Ensure/approve vendor compliance, communication, capital projects, audits and cashflow

Skillset Requirements

• Opera Cloud: Advanced
• Amadeus Platforms (Demand/Revenue 360): Intermediate
• Sonify: Intermediate
• Salto: Novice/intermediate
• MS Office
• Excel: Advanced
• Others (PPT/Word Et al): Intermediate
• Oracle Cloud: Intermediate
• Adobe Suite: Intermediate

Building Functions

• Fire, life, safety certified (Texas or Austin): Preferred
• Facility & Engineering: Novice/intermediate: Preferred
• Department of Health and Mental Hygiene (Texas): Preferred

REQUIREMENTS:

• 10 Years progressive hotel operations experience
• 3+ Years experience working in a boutique, luxury hotel (non-affiliated)
• 3+ Years experience as a hotel general manager
• Experience having managed teams >100
• Hotel Rooms Experience, preferably at a senior level
• Experience having developed teams and managers

BENEFITS:

• Competitive Salary ($200-225K+)
• Full medical / dental / vision
• Bonus
• PTO
• Perks
• EOE - We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.