Assistant Store Manager

2 Days Old

Overview Brilliant Earth - Assistant Store Manager - King of Prussia, PA. The Assistant Store Manager for our King of Prussia location will build, lead and mentor a team of Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership, positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. Note: This role is in person at our King of Prussia, PA showroom location; a full-time schedule of Tuesday-Saturday is preferred.
Key Responsibilities
Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers.
Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service.
Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs.
Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team.
Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment.
Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures.
Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers.
Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments.
Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
Collaborate across departments, including operations, merchandising, retail operations, marketing, HR and customer care.
Specific Qualifications
Must have experience managing people in retail or direct-to-consumer sales; store leadership or keyholder experience is a plus.
Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams.
BA degree or equivalent preferred.
A true passion for helping people and creating positive customer service experiences.
Highly organized with focus on execution, problem-solving, and improving processes.
Motivated self-starter with high efficiency work style, while maintaining attention to detail.
Excellent written and verbal communication.
Ability to think critically and adapt quickly in a flexible environment.
Exceptional time management skills and accountability.
Team player with the ability to work collaboratively to achieve business goals.
Robust CRM software experience.
Entrepreneurial spirit / self-starter.
Commitment to respect and inclusion in the workplace.
Interest in socially and environmentally responsible organizations and products.
What We Offer
Career Growth – regular 1-1s with your manager, various training opportunities, and an annual 360 review process for all employees.
Set Schedule – consistent weekly hours with 2 consecutive days off.
Diverse, mission-minded team – commitment to a transparent, sustainable, compassionate, and inclusive jewelry industry.
Lifestyle Spending Account – reimburse eligible wellness expenses.
Continued Education – company-sponsored learning and tuition reimbursement for role-specific trainings.
Employee Discounts – generous discount on Brilliant Earth jewelry.
Sales Incentive Programs – recognition of performance.
Mental Wellness Perks – access to mental health resources and 24/7 counseling through EAP.
Giving Back and Volunteer Opportunities – supported community initiatives and team volunteering.
Medical, Dental, and Vision – multiple plans, including $0 premium option and employer HSA contributions; coverage begins first day of the second month.
401k Match – generous company match.
Paid Time Off – 3 weeks of PTO in the first year.
Parental Leave – paid parental leave to bond and care for new additions.
Disability and Life Insurance – 100% employer-paid.
Pre-Tax Commuter Benefits.
How To Apply & What To Expect Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, please send a resume and cover letter explaining why you are interested in joining our mission and our team. Include a sentence about your favorite shape of diamond.
You will receive an email acknowledging receipt of your application and an update within a week. The interview process includes a phone screen, an online exercise, and a video interview with Customer Experience leaders.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries Retail Luxury Goods and Jewelry, Retail Apparel and Fashion, and Retail
Brilliant Earth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Location:
King Of Prussia, PA, United States
Job Type:
PartTime
Category:
Management & Operations

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