What you'll do : Communicate Warby Parker's values and brand philosophy to customers. Own troubleshooting for our point-of-sale system. Oversee the store's inventory management procedures. Develop new processes that improve Warby Parkers ability to serve customers and optimize their shopping experiences. Manage and implement daily zoning schedules. Open and close the store. Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed. Direct a team of 810 team members, demonstrating excellent service standards. Help conduct biannual performance reviews with the Store Leader and Associate Store Leader. Assist with new hire onboarding and ongoing training. Treat all customers with respect and foster an inclusive, service-minded work culture. Who you are : Retail experience with at least 1 year in a management role. Exceptional interpersonal skills. Management experience in sales or operations at a customer-focused retailer. A self-starter with an entrepreneurial spirit. Eager to learn new skills. An upbeat, empathetic team player. Driven to excel and help teammates reach targets. Bring positive, energetic attitude even during long hours. Not on the Office of Inspector Generals List of Excluded Individuals / Entities (LEIE). Some benefits of working at Warby Parker for full-time employees : Health, vision, and dental insurance. Life and AD&D Insurance. Paid time off and holidays. Retirement savings plan with company match. Parental leave (including non-birthing parents). Short-term disability. Employee Assistance Program (EAP). Bereavement Leave. Optical Education Reimbursement. Snack Pantry. And more (just ask!).

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