Assistant Store Manager - Customer Experience PetSmart Charities is hiring for the role of Assistant Store Manager - Customer Experience in Winchester, Virginia. Job Summary PetSmarts Experience Leader (ELR) provides exceptional leadership and service to our pet parents while upholding the companys vision, mission, values, and strategy. This role drives the pet parent experience through culture and strategies, achieving targeted results, and shares responsibility for the safety of people and pets, efficient daily task execution, and financial outcomes. Location Winchester, Virginia Compensation $24.07-$42.17 per hour About Life at PetSmart At PetSmart, were more than just a company obsessed with pets; were obsessed with our people too. Our values are rooted in unconditional love and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for pets while enjoying a work experience that celebrates them as their authentic selves. Benefits Paid weekly; Full-time hours; Associate discounts and perks; Health benefits (medical, dental, vision); 401k; Tuition assistance; Career pathing; Development opportunities Responsibilities People Leadership Participates in recruitment decisions (recruiting, interviewing, hiring) and coaching; supports associate development (reviews, recognition, training, onboarding, mentoring, succession planning); addresses grievances; delegates daily tasks; leads safety processes; coordinates staffing for experience activities; communicates priorities to associates; ensures completion of daily tasks; recognizes and celebrates engagement. Overall Store Experience Leads the associate and pet parent experience; handles pet parent concerns in person, over the phone, or online; assists with reservations for hotels, salons, and training; oversees services (salon, training, hotel, day camp), live pet sales and adoptions; evaluates operations and seeks improvements; oversees store events and marketing; ensures policy compliance and ethical standards; conducts monthly Services Walks; responds to sick/injured pets; participates in opening/closing procedures. Business Management Drives growth, monitors store P&L, controls expenses, leverages home office resources for work orders and card allocations; coordinates with services teams on productivity and scheduling to achieve goals. Qualifications 3-5 years of retail leadership or customer-focused experience Full-time availability; flexible schedule including evenings, weekends, and holidays Proficiency in computer applications Strong written and verbal communication Ability to perform under pressure and maintain composure Strong organizational skills and attention to detail Supervisory Responsibility Typically oversees one to six lead associates and ten to seventy non-leader associates Physical Demands and Work Environment Stand, walk, climb, use hands; ability to lift up to 50 pounds regularly and up to 100+ pounds occasionally with assistance Occasional exposure to moving parts, pet hair, and live animals; moderate noise with possible higher levels Employer Statement PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, disability, or other protected characteristics. Applicants must be over 18 (except where required by law). For certain locations, fair chance ordinances apply and we consider qualified applicants with arrest and conviction records in a manner consistent with the law. Note: This page summarizes the general nature and level of work performed. The actual job description provided to you will contain specific duties. Pay is hourly and will be based on experience, location, and store. Benefits are described at https://benefits.petsmart.com/us/. #J-18808-Ljbffr