Description

Who We Are: Schwazze (SHHwahZZ) is a purpose-driven, vertically integrated cannabis operator. We are building a leading seed-to-sale company with best-in-class dispensaries and exceptional cultivation, manufacturing, and wholesale capabilities. Driven by a high-performance culture, we combine customer focus and data-driven insights to unlock the plant's full potential and improve the human condition.

At Schwazze, you are not just an employee-you are part of a purpose-centered, performance-driven team where your contributions matter, your growth is supported, and your potential is limitless. We lead with integrity, connection, engagement, excellence, and empowerment, fostering a culture where people thrive, communities flourish, and the industry moves forward. These values define our commitment to creating a supportive, positive workplace while delivering exceptional customer experiences.

For more information, please visit our website: www.schwazze.com

Job Title: Assistant Store Manager, Retail

Salary Range : $56,485 - $65,000 per year

Type : Full-Time, Exempt

Location : Colorado

Position Objective

The Assistant Store Manager plays a pivotal role in supporting the daily operations of the store and serves as a key partner to the Store Director in running the store effectively. They are responsible for ensuring a positive guest experience, managing store operations, and supporting compliance efforts in a heavily regulated industry. This role requires strong leadership, customer service skills, and a commitment to compliance.

Essential Functions

Guest Experience (40%) Support in monitoring and analyzing the customer service provided by team members, offering real-time feedback and personalized coaching to ensure the highest level of service. Greet guests with a warm and professional demeanor, actively engage with their needs, and provide expert product knowledge. Proactively identify and resolve guest complaints, ensuring their concerns are addressed promptly, enhancing their overall satisfaction. Champion the company's distinctive service traits, instilling them within the team, and setting an example with excellent interpersonal habits. Create and maintain a welcoming store environment that aligns with the company's visual merchandising standards and cleanliness policies. Operations (30%) Support in the day-to-day operation of the store, effectively managing opening/closing shifts, task delegation, and optimizing team member scheduling. Assist in exercising rigorous financial oversight, including register counts, secure cash handling, ledger maintenance, and timely reporting. Lead the inventory management process, ensuring accurate ordering, stock maintenance, and resource optimization to prevent both stockouts and overstock situations. Take charge of store maintenance, addressing repair needs and emergencies promptly, maintaining a clean, safe, and inviting environment. Maintain a comprehensive understanding of technology systems and software (e.g., registers, LeafLogix), promptly resolving any system-related issues. Compliance (30%) Support in ensuring the dispensary's strict adherence to all relevant laws and regulations governing the cannabis industry. Regularly review and update internal policies and procedures to maintain compliance with changing legal requirements. Collaborate with regulatory bodies and auditors, facilitating inspections without violations and addressing any compliance-related issues effectively. Support in oversee training programs for all dispensary staff to ensure a deep understanding of and adherence to compliance standards. Maintain accurate records for all company and regulatory requirements and proactively address any discrepancies. Please note that the percentage allocations are a general estimate and may vary based on business needs and priorities. Additional duties may be required as needed to support overall operations.

Requirements

Education and Experience A bachelor's degree in business or a related field preferred. Must be at least 21 years of age. A minimum of 4 years of experience in a retail management position. Proven experience in retail management, preferably in the cannabis industry. Demonstrated skills in people management and development. Strong customer service expertise, including supervising retail associates and experience in handling invoices and cash. Possess professionalism, punctuality, trustworthiness, and excellent interpersonal and communication skills. Proficiency with various business technologies, hardware, and software, including HR systems for timesheet management, time clocks, POS systems, and the Microsoft Office suite, is expected. Working Conditions (Schedule, Environment, Travel) Ability to lift 25 lbs. or more multiple times per day. Nights, Weekends, and Holidays are to be expected. The schedule will vary depending on the needs of the business. Ability to obtain and maintain an active Marijuana Enforcement Division (MED) badge in the state of Colorado.