Position Overview: A successful Assistant Manager will actively pursue excellence in customer service, embodying the 'Go for WOW!' standard at Duluth Trading Company. This role focuses on treating customers right and creating special experiences that exceed their expectations. What You'll Do: Sales and Goals Achievement: Exhibit leadership in driving sales and profitability by hitting financial targets. Lead KPI initiatives through effective training and development programs for Associates. Maintain merchandise presentation according to Visual Merchandising standards and current promotions.

Customer Service: Demonstrate top-notch customer engagement and consistently set expectations for your team. Become an expert on the Duluth brand and products to provide knowledgeable, solution-oriented service. Collaborate with the Store Manager to optimize staffing levels and enhance customer engagement. Ensure accurate recording of customer profile information to improve service. Uphold cleanliness standards in sales areas, stockrooms, restrooms, and hospitality zones.

Human Resources/Leadership Skills: Work alongside the Store Manager to recruit, hire, train, motivate, and lead team members. Exhibit professionalism and integrity while addressing employee matters. Make sound decisions and operate independently while focusing on solutions. Provide clear, constructive feedback to team members regularly. Assist the Store Manager in maintaining accurate Human Resource documentation. Contribute to the goal-setting process for the store leadership team. Model adherence to Company guidelines and policies, setting a positive example. Be receptive to feedback and proactive in identifying opportunities for improvement.

Store Operations: Understand and implement inventory and expense control measures. Lead the team in handling merchandise receipts and transfers efficiently. Guide visual merchandising efforts on the sales floor. Train staff in cash handling and reporting procedures. Ensure proper processing of all register activities and compliance with store protocols. Secure the store premises and respond to alarms as needed. Prioritize the safety of both employees and customers, communicating any concerns to the Store Manager.

What We're Looking For: High school diploma or equivalent; Associate's or Bachelor's degree in Business Administration or Merchandising is preferred. A minimum of three years of retail experience, including at least one year in a management role. Preference for candidates with retail management or specialty retail experience. Customer-centric attitude with the ability to adapt in a dynamic environment. Proven capability to motivate and lead a team effectively. Strong problem-solving skills and a focus on achieving results. High standards of integrity and trustworthiness. Excellent communication and listening skills. A collaborative approach to teamwork. Ability to work flexible shifts, including evenings and weekends. Authorization to work in the United States without sponsorship. Environmental Factors: Capability to stand or walk for up to eight hours a day. Frequent reaching, bending, and twisting both below the waist and above shoulder level. Frequent use of repetitive hand and finger motions and reaching with hands and arms. Ability to lift up to twenty pounds regularly and up to forty pounds occasionally; push/pull up to twenty pounds. Familiarity with climbing ladders and bending as necessary. Work in varying temperatures, from 50 to 80 degrees, especially in stockroom areas. Ability to handle common tools such as hammers, screwdrivers, and wrenches for floor sets. Utilization of a computer for up to 60% of the workday. Position Benefits and Perks: Our commitment to a better way extends to our team as well, offering a comprehensive benefits package to support your well-being and success. Multiple medical plan options Dental and vision plans Flexible Spending Accounts for medical and dependent care Health Savings Account with company contributions Company-paid life insurance and AD&D Company-paid short-term disability Voluntary benefits: Accident, Critical Illness, Hospital Indemnity, Long-Term Disability, and Supplemental Life Insurance 401(k) with employer match Employee Stock Purchase Plan at a discount 12 weeks of parental leave at 100% pay Paid holidays including major federal holidays Generous paid time off plan Daily pay option available 40% employee discount Compensation Outline: Compensation: $23.87 - $28.42 per hour based on experience and qualifications. Benefits and perks may have eligibility requirements and are subject to change. The responsibilities listed in this description provide an overview and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an Equal Opportunity Employer and reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. About Duluth Trading Company: Founded in 1989, Duluth Trading Company empowers hardworking individuals to tackle life's challenges with confidence. We seek passionate individuals who align with our mission and are excited to innovate and grow within our company. From our durable workwear to our comfortable Buck Naked underwear and outdoor-friendly AKHG line, we prioritize offering quality gear for hands-on lifestyles. Our commitment to exceptional quality, storytelling, customer service, and a can-do spirit is what distinguishes Duluth Trading Company.