Are you a good match?

The ideal candidate will have a minimum of 3 years experience in retail operations and customer service. You will possess excellent communication skills, effective project management skills and display a commitment to providing excellent customer service. A bachelor's degree and experience is luxury watches or jewelry industry is preferred, as well as proficiency with Microsoft Office.

What are we expecting from you?

The Assistant Manager, Regional Retail Operations will support regional boutiques in achieving operational excellence through compliance, inventory management, audit readiness, and team training. In addition, the role provides secondary support to Client Services by monitoring repairs, managing escalations, and safeguarding service standards. Partnering with corporate teams, the Assistant Manager drives consistency, efficiency, and the elevated client experience expected of a luxury maison. This role will report to the Senior Manager, Regional Retail Operations.

In this role, you will:

Support compliance with operational and customer service policies through training, guidance, and in-store spot checks Deliver comprehensive training to boutique and regional staff on operational and client service policies and procedures, including compliance standards, service offer and ceremony, system usage, tools, and repair coding Support boutique teams by providing training and coordination assistance for inventory, cycle counts & investigations. Uphold all related corporate directives. Monitor repair activity across the region and provide support with escalations, helping to safeguard service quality and onboard new hires to uphold maison client experience standards Support system launches, enhancements, new boutique openings, and provide on-the-ground training and rollout support Partner closely with corporate teams-including Client Services, Merchandising, and Asset Protection-to ensure boutiques remain aligned with policies, product transfers, returns, and risk management practices Maintain audit readiness and support boutique teams to achieve strong results in all formal audits Share store feedback with Regional Teams to identify process improvements and recommend efficiency gains across operations

More than a role...we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process:

Please submit an application online. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer:

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Salary Range: $95,000-$105,000