Additional $1.50/hr. for working 10pm-6am Do you thrive on delighting customers and ensuring they have the best experience possible? If so, join our team as an Assistant Manager of Customer Experience! In this pivotal role, you’ll be the driving force behind our commitment to outstanding customer service at Sheetz. You’ll work tirelessly to implement best-in-class customer service procedures all over our stores! Looking to gain valuable leadership experience? You’re in luck! You’ll be responsible for managing customer experiences, ensuring that our Hospitality and Total Customer Focus standards resonate throughout every aspect of our store operations, from inventory management to sales, and everything in between. Additionally, you’ll step up as a leader during the Store Manager's absence. And there’s more good news! All of your hard work will be rewarded with quarterly employee bonuses based on company performance, generous PTO, 100% paid parental leave, 401k matching, employee stock ownership opportunities, unlimited professional development prospects, tuition reimbursement, comprehensive medical, vision, and dental coverage, and discounts on snacks! Key Responsibilities: Support the Store Manager in recruiting, selecting, training, and managing performance within your team. Play a significant role in workforce scheduling. Address customer inquiries, complaints, and concerns effectively. Ensure your team adheres to Sheetz policies, procedures, and proactive programs. Review feedback from customer service audits and surveys and implement improvements as necessary. Maintain customer satisfaction by managing timely transactions, cleanliness standards, and exceptional hospitality. Oversee end-of-day reconciliation tasks to ensure compliance. Keep merchandise stocked and organized through effective product placement and pricing. Lead profit management efforts while monitoring shrink indicators, stock audits, vendor operations, and overall retail efficiency. Qualifications: High School Diploma or GED required. A two-year degree in a business-related field is preferred. Must successfully complete all certification testing as required. Experience: At least one year of experience supervising staff in a fast food, restaurant, retail, or convenience operation is highly preferred. Licenses/Certifications: ServeSafe certification. Any other legally required certification. Sheetz is dedicated to providing equal opportunities for all qualified individuals. We welcome applications from all candidates, including those with disabilities, who can perform essential job functions with or without accommodations.