Din Tai Fung (DTF), a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first-class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Founded in 1972, the Michelin-recognized restaurant brand continues to be family-owned and passed down through generations, with more than 165 locations in 13 countries worldwide. Since its founding, Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Din Tai Fung has 16 U.S. locations to-date, offering an upscale yet inviting cultural dining experience for everyone, for any occasion.

LOCATION: 2855 Stevens Creek Blvd, Santa Clara, CA 95050 (Westfield Valley Fair)

SALARY RANGE FOR ASSISTANT GENERAL MANAGER: $$112,500.00 - $140,600.00 annual base salary, plus eligibility for the annual incentive plan based on individual and company performance.

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

BENEFITS AND PERKS:

Competitive Pay & Benefits Employer Contribution for individuals and eligible dependents' medical insurance Dental, Vision, and Life Insurance Health Savings Account (HSA) Commuter Spending Accounts 401(k) Plan with company match Employee Assistance Program Discounts through BenefitHub Employee Meal Discounts Paid Time Off (PTO) to support work-life balance (accrued based on length of service) Paid Sick Leave (PSL) to care for your health or loved ones Quarterly Wellness Days - extra time off to recharge every season Bonus Eligible Opportunities for growth; we love promoting within! JOB PURPOSE: The Assistant General Manager (AGM) is responsible for supporting the General Manager in overseeing the daily operations of the restaurant, with a primary focus on front-of-house execution, team leadership, financial performance, and guest satisfaction. The AGM leads and develops the Service Manager and Assistant Service Manager teams while collaborating closely with the Bar Manager to ensure a consistent, high-quality brand experience across the restaurant

JOB RESPONSIBILITIES: Workforce Management: Validate FOH schedules for GM review and ensure compliance with labor standards. Submit people transactions such as promotions, demotions, and other employment changes in partnership with People + Culture. Coach and document corrective actions and performance development for FOH managers and hourly team members. Lead the training and development of Service and Assistant Service Managers to build a strong leadership pipeline. Recruiting: Responsible for conducting interviews, making final hiring decisions for non-exempt BOH staff and assist with the hiring process for managerial roles. Systems: Ensure completion and accuracy of FOH operational tasks (opening/closing checklists, service audits) and guest service standards operational platforms. Communication: Teach, coach, and maintain brand standards while ensuring the team is updated on new rollouts, promotions, and changes. Teach, coach, and reinforce brand standards with all FOH staff and leadership. Ensure timely and consistent communication of promotions, menu rollouts, service initiatives, and operational changes. Partner with the Bar Manager to ensure consistent messaging across all guest-facing departments. Restaurant Planning:Collaborate with the GM to develop FOH staffing plans and succession strategies. Assist in implementing strategies to drive key guest metrics (e.g., hospitality scores, table turn times) and operational KPIs. Lead FOH operational meetings and support manager development through clear, action-oriented communication. Guest Experience: Train and coach FOH team members to uphold service excellence standards, food safety protocols (as applicable to service areas), and compliance with health department and brand requirements. Review guest feedback reports and collaborate with FOH leaders to develop corrective action plans when necessary. Maintain cleanliness and appearance in all FOH areas. Technical Skills: Ensure FOH teams are certified and up to date with required service and safety training. Validate that all FOH employees are trained and proficient in key areas (service steps, POS systems, guest recovery techniques). JOB REQUIREMENTS FOR ASSISTANT GENERAL MANAGER: High school diploma or equivalent Ability to travel to California for training (approximately 3 months) 2+ years restaurant management experience in casual or upscale casual dining. Strong financial acumen High level understanding of full service dining operations Sitting- minimal Standing- up to 3 hours Lifting- up to 50lbs Temperature- ranges from refrigeration temp to hot line temps PREFERRED QUALIFICATIONS: Bachelor's degree or equivalent in Business, Hospitality, or related field.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally

Equal Opportunity Employer: Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws. U.S. Employment Eligibility: In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.