Overview At Crescent Hotels & Resorts, we are a team of hospitality professionals committed to delivering exceptional experiences for guests. We recognize that our Associates are the shining stars of what we do. We encourage you to bring your true self to work, celebrate you, and support your career journey. We offer health and wellness programs, strong learning and development, travel discounts, and a culture where You Belong. We Care. Shine Bright. The Hotel Lincoln-Chicago is located in one of Chicagos most desirable neighborhoods, offering views over Lincoln Park and Lake Michigan. The hotel features award-winning eateries including the J. Parker rooftop bar with a 360-degree view of the Chicago skyline and Lake Michigan. Crescent Hotels & Resorts is known for our passion for people and a culture of hospitality. Our full-time associates enjoy competitive salaries and a generous benefits package including: Medical, Dental and Vision Insurance Short Term and Long Term Disability, Life Insurance, Flexible Spending Account 401(k) with Company Match Paid vacation and personal time 7 paid holidays per year Discounts with Crescent managed properties in North America for you and your family, along with Hyatt Branded Hotel Associate Discounts Employee Assistance Program What you will be doing Answer guest questions and offer information and assistance Answer telephones Check guests in and out Communicate with other departments to fulfill guest needs Maintain work area neat and organized Monitor reservations and house count Monitor status of guest accounts Report all unsafe conditions immediately Update information in the computer systems as needed (e.g., post charges) Act as Manager-On-Duty when assigned Handle complaints and concerns; if unable to resolve, contact department manager or MOD Complete other duties as assigned by supervisor, including cross-training Verify shift work and deposits Assist in the training and development of new Front Desk Clerks Attend all mandatory meetings Call other area hotels for room status Follow checklist for required duties and timelines Read, pass on log and communicate with the previous shift Run and complete reports (e.g., high balance, cash basis) Other duties as assigned by Supervisor What is required Prior cash handling experience High School graduate or GED equivalent Ability to communicate effectively with the public and other employees Read, write and speak English fluently Six months Front Desk experience Minimum of 2 years previous hotel front office or guest services experience Extensive knowledge of all hotel departments Excellent guest service, organization and problem solving skills Ability to multi-task and work in a fast-paced environment Knowledge of computer programs utilized in property management Ability to work a flexible schedule including weekends and holidays Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to compensation information as part of their essential job functions cannot disclose that information to individuals who do not have access, unless the disclosure is in accordance with legal requirements or investigations (41 CFR 60-1.35(c)). Qualifications Front Office Supervisor Experience Behaviors Leader: Inspires teammates to follow them (Preferred) Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred) Experience Front Office Supervisor Experience (Required 1 year, 2 years per the role) Job function Other Industries Hospitality

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