Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Area Manager

Primary Purpose: The successful individual will manage the sales, operations, and staff development of the New Jersey market to achieve maximum profitability, compliance with company procedures, and excellence in customer service. Selling and Service Understands and communicates organizational objectives and makes decisions that align with Company priorities and values

Endorses, models and develops area team to deliver Coach’s Selling and Service expectations

Oversees and provides direct input on sales strategies, initiatives and growth across all categories and partners with other Area/Districts and Corporate Partners to drive Area and regional selling initiatives

Sales/productivity goals: Reviews and provides guidance on goals that SMs/GMs set for their teams, tracks stores’ performance at all times and achieves district sales goals through team

Productivity Management: Holds the management team accountable for floor supervisor productivity, personal productivity and management contribution

Drives business through working with the GMs/SMs within Area regarding sales strategies, clienteling, and providing ideas and insight on how to source new customers and maintaining on-going productive relationships with customers

Develops a clienteling strategy for the market in partnership with the Director of Retail Stores and GMs/SMs; monitors strategy over time to help stores achieve business goals and objectives

Understands changes in local and broader markets within Area and understands and communications potential impacts on business performance and supports the execution of local sales strategies and tactics

Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace

Creates positive impressions with store teams and customers through proper dress code and personal style

Acts as a brand ambassador to drive brand loyalty and business

Coaches team on how to incorporate trends into their selling experience with customers

Influences customer’s purchase decisions by balancing patience and assertiveness

Listens actively to understand customer and team’s needs and tailors approach by reading cues.

Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking

Encourages team to build long-term relationships with customers to drive business

Develops both self and individual product knowledge skills and remains aware of current collections

Protects and drives the needs of the business at all times

Understands the positive sales impact staffing has on the business; recruits and hires accordingly

Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools

Ensures all daily tasks are completed within stores without negatively impacting service of Coach standards Workplace, Environment & Leadership Creates enthusiasm and positivity for a shared vision and mission

Manages with integrity, honesty, fairness and knowledge promoting culture, values and vision of Coach

Leads by example

Demonstrates confidence when leading the stores

Takes initiative; has a high level of ownership and accountability for results of self and others

Approaches challenges in direct and timely manner and takes action to course correct in the moment when appropriate

Builds trusting relationships with peers and team

Acts as advocate for their store teams, area/district/region and Brand

Is adaptable and flexible to change

Switches gears based on the needs of the business both seamlessly and pro-actively

Maintains a calm and professional demeanor at all times

Fosters an environment of teamwork and collaboration

Creates short and long-term strategies to achieve personal metrics and performance

Uses available resources to make informed decisions and takes appropriate partners when necessary

Utilizes Company tools to keep self-informed

Delegates and empowers others

Recognizes and values individual performance and communicates appropriately

Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans with General Managers and Store Managers for the continuous development of staff

Pro-actively identifies and resolves performance problems using appropriate communication, coaching and counseling techniques

Motivate management teams to create and develop a talent bench strength by actively recruiting and interviewing candidates

Recruits, interviews, selects, on boards and retains top talent

Acknowledges and reinforces the importance of how all roles contribute to the success of the store

Acts as a brand ambassador within the market, inclusive of ongoing networking, public relations and clientele building Operations Plans, identifies, communicates and delegates key responsibilities and practices to store management team to ensure smooth flow of operations within district.

Reviews store environments and key business indicators within district to identify problems, concerns and opportunities for improvement

Oversees daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention.

Demonstrates strong understanding of business acumen; strategically forecasts, plans and budgets to the needs of the business (. payrolls, staffing, and demonstrates the ability to teach business acumen and develop management teams to be able to appropriate plan and budget based on the needs of the business.

Reviews and approves stores’ schedules to maximize business by ensuring managers are scheduling right people, right place, right time

Interacts and communicates with supervisor(s) and corporate partners (Visual, Merchandising, HR, LP, Finance, on a regular basis to keep them informed

Maintains interior and exterior upkeep of the building with partnership from the corporate office

Understands and ensures management teams are able to effectively use all retail systems and reporting tools

Adheres to and reinforces all retail policies and procedures including POS and Operations procedures

Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals Visual Merchandising & Planning Identifies VM opportunities and needs to Director of Retail and Area VM

Analyze stores product performance, stay current on competitor’s product range, promotions and pricing

Ensure stores present merchandise in a manner that will maximize sales and achieve optimum merchandise turn, and are reflective of Coach corporate direction. Additional Requirements

Experience: 7+ years of previous Store Manager experience in a comparable retail service environment, including 2+ years as a multi-store manager. Possess current knowledge of fashion trends and competition in the marketplace. A combination of education and experience will be considered.

Must possess strong verbal and written skills including the ability to prepare and communicate specific and succinct messages when interacting with senior leaders. Must demonstrate the ability to think broadly, considering all perspectives on issues.

Ability to be both hands on with the stores as well as a strategic thinker driving broader market initiatives.

Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (. labor management, inventory systems, sales reporting,

Physical: Ability to communicate effectively with customers and team (both oral and written), maneuver sales floor and meet moderate stockroom lifting and store climbing requirements

Schedule: Must be available 24/7 to address emergency store issues; may need to work some weekends and/or nights based on needs of the business.

Our Competencies for All Employees Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Developing Direct Reports and Others:  Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) .