Job Summary

Communicates technical support solutions to internal users by troubleshooting computer applications, hardware, and system issues. Coordinates with network services, software engineering, and application development teams to restore service and resolve technical problems efficiently. Documents troubleshooting activities in a tracking log, identifies opportunities to enhance support processes, and recommends solutions to improve system reliability and user experience.

Key Responsibilities

Develop and maintain PL/SQL code for various applications using GIT version control.

Design and implement SQL database architectures.

Model and manage customer specific data for Electronic Distribution or Electric Transmission systems.

Collaborate with cross-functional teams to integrate data from GIS, Outage Management Systems, AMI, Work Management, and Asset Management Systems.

Analyze and optimize database performance.

Understand, Interpret and Utilize data from Utilities related to GIS, Outage Management Systems, AMI, Work Management, Asset Management and Inspection Data.

Leadership and mentoring skills with junior team members. Required Education & Experience

Bachelor's Degree

8-11 years of Experience

Field(s) of Expertise: PL/SQL Programming: Strong experience in PL/SQL programming.

SQL Database Architecture: Strong experience in SQL Database Architecture.

Data modeling: Strong data modeling skills.

Power BI development experience

At least 5 years of experience with Electric Distribution or Electric Transmission system data. Preferred Education & Experience

Master's Degree 12-14 Years of Experience Field(s) of Expertise: GIS (Geographic Information Systems) Outage Management Systems AMI (Advanced Metering Infrastructure) Work Management Systems Asset Management Systems Spans of Control

Does this role manage Southwire Team Members: No

Travel

Domestic Travel - Up to 25% of time

Physical Requirements

Moving - 5% of time Standing - 5% of time Sitting - 90% of time Working Conditions

Office

Equipment

Computer/Keyboard

Skills

Analytical SkillsBusiness AnalysisListening SkillsQuality ControlSQL (Programming Language)Troubleshooting (Problem Solving)Data ModelingCommunication Strategies Competencies

Action OrientedBalances StakeholdersCollaboratesCustomer FocusNimble LearningPlans and AlignsBenefits We Offer: 401k with Matching Family and Individual Insurance Packages (Health, Life, Dental, and Vision) Paid Time Off & Paid Holidays Long & Short-Term Disability Supplemental Insurance Plans Employee Assistance Program Employee Referral Program Tuition Reimbursement Programs Advancement & Professional Growth opportunities Parental Leave & More Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.