RESPONSIBILITIES Complete virtual audits and occasional in-store audits as defined by client Approximately 2-3 days per month visiting local market stores Expected 90% dedicated to remote portal audits Store visits may alter per client request Actively review all big box retailers every 3 to 4 weeks Audit, comment and rate planogram integrity images with retailer systems Audit merchandise program resets for accuracy and review inventory levels Meet in-person with stores and client leaders as requested Receive and respond to customer inquiries Attend weekly client calls when directed by leadership Complete weekly and monthly customer reports Perform other duties as assigned MINIMUM REQUIREMENTS: Travel may be required which may include overnight stays A minimum of 1 year customer service experience required Strong attention to detail Must be Microsoft Office Suite proficient Provide excellent customer service to customers Excellent communication, written and technical skills required HS diploma or equivalent required Excellent typing and communication skills using email and web navigation. Ability to work independently with minimal supervision BENEFITS: Medical, Vision and Dental options PTO and paid holidays Internet/cell phone reimbursement Mileage reimbursement 401(k) and Company Shares through ESOP #AMS2