Administrative Assistant II

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world.

As an Administrative Assistant II the Care Management department, you will perform a range of administrative duties in support of assigned healthcare professionals. Responsibilities include scheduling, managing telephone communications, welcoming patients and visitors and overseeing correspondence. Additionally, you will provide assistance with special projects and contribute to departmental operations and administrative management. Overall, this role helps provide support to both management and care management staff in making innovation and teamwork possible.

A caregiver in this role works days from 7:30 a.m. 12:00 p.m.

A caregiver who excels in this role will:

• Manage, prioritize and send out multiple assignments simultaneously and effectively such as acting as a liaison between internal and external customers by greeting customers, answering and triage phone calls.
• Organize and create 6-week assignments.
• Schedule transport, handle the place and close process for the case managers and complete IMM letters.
• Administer calendar and schedule management.
• Compose and prepare a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required.
• Provide coverage of other areas such as front end, point of service and registration.
• Coordinate management functions and assist in special projects

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Three years of office experience
• Experience using Microsoft Office Suite products (Outlook, Word, Excel and PowerPoint)

Preferred qualifications for the ideal future caregiver include:

• Associate's Degree
• Typing proficiency of 35 WPM with accuracy
• Comfortable with Microsoft office and computer software
• Prior experience in healthcare or hospital setting

Physical Requirements:

• A high degree of dexterity to produce materials on a PC/word processor, normal or corrected vision and ability to tolerate extensive sitting and frequent walking to other parts of the campus.
• Lifting or carrying of up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.